Privacy policy

Theek Karo is an independent civic tool, not a government service.

It is run by Lucky For Bharat.

For any question about your data, write to our grievance officer.

On the website

• The photo you take of the problem.
• Where the problem is, from your phone's location (GPS).
• Your answers: what the problem is, how big, since when, and any note you type.
• A random ID in a cookie on your phone, so “My complaints” works without an account. It does not contain your name or number.
• Part of your internet (IP) address, only to stop spam.

On WhatsApp

• Your WhatsApp number, to reply to you and send updates on your complaints.
• The photos, location and messages you send us.
• Voice notes: we turn them into text and keep only the text, not the recording.

By email, only if you give it

• Your email, if you sign up for the Monday digest or register a volunteer group.

We never ask for your home address or any ID, and a complaint never needs your name. A name shows only if you choose one for the karma leaderboard, and you can take it off any time.

• To send your complaint to the officer responsible for that spot, remind them, and show everyone what happens next.
• To check photos: blur faces, and catch screenshots, repeat complaints and spam.
• To understand your messages and voice notes on WhatsApp, so you can complain in your own words.
• To send you WhatsApp updates on complaints you sent or follow.

We use your data only for these purposes, because you chose to send a complaint. We do not sell it, and there are no ads.

• The photo, with faces blurred and hidden photo details (like the time and phone model) removed.
• What the problem is, how big, since when, and the area name.
• Roughly where it is: the map shows a spot within about 50 m, never the exact point.
• What happened next: when it was sent, reminders, replies and the fix.

Never public: your number, your note, the original photo and the exact spot.

Karma points are counted against the same anonymous code as your complaints (from your phone on the website, or from your WhatsApp number), never your number itself.

The leaderboard is opt-in. You appear on it only if you choose a name (on WhatsApp, or in My complaints on the website), with your points, your level and how many of your complaints got fixed. You can hide it any time, and our team can hide a name that breaks the rules.

On WhatsApp, send DELETE and your points and your name are erased. On the website, Hide my name takes your name off the board at once; the points stay with your phone's anonymous code.

The officer responsible gets an email with the exact spot (so they can find it), the photo with faces blurred, and your words. They never get your number, your name or anything else that shows who you are.

If the problem stays unfixed, we send its public link to the area's councillor, MLA or MP.

A complaint about an official or a civic worker (a bribe asked, staff who never came, rude or threatening behaviour, a complaint marked fixed when it wasn't) is private. It is never on the map or any public page.

Only our team reads it. If it needs action, we send what happened (your words, the place and time, and any photo you added) to the vigilance or grievance officer of that department. Your number, and anything else that shows who you are, is never shared with them or anyone else.

Send DELETE on WhatsApp and the complaint stays with our team without your number, and its photo is deleted.

We use these companies to run Theek Karo. Each gets only what its job needs:

• Meta (WhatsApp): carries your WhatsApp messages. WhatsApp's own privacy policy also applies there.
• Anthropic (USA): reads photos and messages to work out what the problem is.
• OpenAI (USA): turns voice notes into text.
• Vercel (Singapore): runs this website and stores the photos.
• Neon (Singapore): our database.
• Resend: sends our emails to officers and digest readers.

Your browser also loads map pictures from OpenFreeMap, a bot check from Cloudflare when you send something, and cookie-free visit counts from Vercel.

So some of your data is stored or handled outside India, in Singapore and the USA.

• Complaints you started but didn't send: deleted within 24 hours.
• WhatsApp chats in our logs: deleted after 30 days.
• Your WhatsApp number: deleted after 90 days without a message from you, unless a complaint you follow is still open.
• Original photos (before faces are blurred): deleted 90 days after the complaint is fixed or not accepted.
• Parts of internet addresses kept to stop spam: deleted after 30 days.
• Digest email: deleted 30 days after you unsubscribe.
• Feedback you send us (a rating, your words): seen only by our team, deleted after a year, or at once when you erase your WhatsApp data.

The public complaint (blurred photo, the problem, the rough spot and what happened) stays up as a public record. It never shows who sent it.

Under India's Digital Personal Data Protection Act, 2023, you can:

• Ask what data we have about you and how we used it.
• Ask us to correct it or bring it up to date.
• Ask us to erase it.
• Withdraw your consent at any time. We stop using your data from then on.
• Nominate someone to use these rights for you if you die or cannot do it yourself.
• Complain to us and, if you are not satisfied, to the Data Protection Board of India.

How to use them

• On WhatsApp, send DELETE (or मेरा डेटा हटाएँ) and we erase your number and chats. Complaints you already sent stay public without your number; email us if you want one taken down.
• On WhatsApp, send STOP to stop all messages from us.
• For anything else, email lucky@quantel.in with your complaint number.

Name: Lucky Rohilla

Email: lucky@quantel.in

We reply within 7 days, and settle every grievance within 90 days at most, as the DPDP Rules, 2025 require. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.

Theek Karo is meant for adults. If you are under 18, please ask a parent or guardian to send the complaint for you. If you think a child has sent us their details, tell us and we will delete them.

• Everything travels encrypted (HTTPS).
• Private data (numbers, original photos, notes) can be opened only by a few people on our team, each with their own login.
• If a data breach affects you, we will tell you and the Data Protection Board of India without delay: what happened, what it means for you, and what we are doing about it.

If we change this policy, we will update this page and the date at the top. Version 2026-10-13.